Privacy Policy

Total Flow Services Ltd (company number 16745512) is the data controller of personal information you provide through this website. Our registered office is in Rochester, Kent. You can contact us at totalflowservicesltd@outlook.com or on 01634 788785.

When you request a quote or contact us we collect your name, postcode, phone number, email address and a description of the work you need. Our website also receives standard server logs and anonymised analytics (page views, device type, approximate location).

We use your contact details only to respond to your enquiry, provide a written quote, schedule work and issue invoices. We never sell or share your data with third parties for marketing.

Customer records are kept for 7 years to comply with HMRC record-keeping obligations, then securely deleted.

Under UK GDPR you can request access to, correction of, or deletion of your personal data at any time. Email us at totalflowservicesltd@outlook.com and we will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

We use only essential cookies needed to run the website and anonymised analytics to understand which pages are useful. No advertising or cross-site tracking cookies are set.