About Total Flow Services Ltd
Ten years' combined experience.
One promise — do it properly.
Founder-led, Rochester-based plumbing and drainage specialists — the team Kent homeowners, landlords and businesses call when they want the job done right the first time.
Our story
A Rochester firm built on word-of-mouth.
Christopher Cotton — Founder & Director
Total Flow Services Ltd was founded in Rochester by Christopher Cotton, bringing together ten years' combined on-the-tools experience in plumbing and drainage — and a frustration with watching customers pay over the odds for rushed, half-finished work.
We cover Kent, London and Sussex, specialising in emergency plumbing, bathroom plumbing, leak detection and drainage works — the everyday plumbing & drainage problems Kent properties throw up, handled by one trusted firm.
We work for homeowners, landlords, letting agents and facilities managers. Same engineers, same standards — whether it's a burst pipe at 3am or a scheduled drain survey for a house purchase.
Our standards
Quality you can measure.
Guarantees you can hold us to.
Fully qualified & insured
City & Guilds qualified in plumbing systems. £5m public liability and employers liability insurance in place.
Checkatrade approved
Vetted and monitored Checkatrade approved tradespeople — independent reviews and verified workmanship.
TrustATrader approved
Independently reviewed and TrustATrader approved — a second layer of customer-vetted accountability.
Installations guaranteed
All installations are guaranteed for up to 5 years from the date of install.
Health & Safety certified
Health and Safety certified and Asbestos Awareness certified — site-ready, safety-first work on every job.
Phones answered 24/7
Phones answered 24/7, 365 days a year. Typical response 1–4 hours. A real engineer, not a call centre.
We are continually expanding our qualifications as the company grows.
What we stand on
Real credentials. Honest standards.
10 yrs
Combined on-the-tools experience
5★
Rated on Google
24/7
Phones answered, 365 days a year
£5m
Public liability insured
Need a trusted plumber today?
Free, no-obligation estimate — across Kent and the South East.